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Adrian: Hi, Paul, it's Adrian.
Paul: Hi. What's up?
Adrian: I've got a problem with my computer. Can you help me?
Paul: I'll try. What is it?
Adrian: Well, my computer keeps crashing.
Paul: What exactly happens? Does the screen keep freezing?
Adrian: Yes. The cursor sticks in the same place and I can't do anything.
Paul: Have you tried switching it off and on again?
Adrian: Yes, I have, but then after a while the same thing happens again.
Paul: Hmm. Have you got anti-virus software on your computer?
I Adrian: Yes, I have.
Paul: Right. Well, I suggest that you do a full scan with your anti-virus software. It could be a virus that's causing your problem. Try that, then call me again if you still have a problem.
1 Adrian: OK. I'll do that. Thanks, Paul.
Paul: You're welcome.