Read the text. Change the words so that they suit the sentences: If you are a regular shopper you ought to make sure you know your 21) ________rights. For example, did you know that TV and radio newspaper advertisements have to tell the truth? If they say something about a 22)________that isn’t true, they can be taken to a court. Also, if you order something and you are promised 23)__________ before a certain date, you should get some money back if it doesn’t come in time. The general truth is: don’t be afraid to make a 24)_________. And if a shop assistant is unhelpful or rude, always insist on speaking to the manager. The shop certainly doesn’t want to lose one of its 25)_______.Now more and more people are buying things online, so shops have to try even harder to keep us happy. 21) CONSUME 22) PRODUCE 23) DELIVER 24) COMPLAIN 25) CUSTOM
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